Shipping & Returns
Print orders – Australia and international
All prints ordered through the store are produced to order and fulfilled by PrintLab, a professional print fulfilment network. Orders are produced at the facility nearest to you for faster delivery and a lower carbon footprint.
Production time: 2-5 business days
Estimated delivery times after production:
- Australia: 3-7 business days
- New Zealand: 5-10 business days
- USA / Canada: 7-14 business days
- UK / Europe: 7-14 business days
- Rest of world: 10-20 business days
Hobart local orders
For customers based in Hobart, local delivery is available. Prints are produced at a local lab and delivered personally, usually within 3-5 business days. This also means you can discuss paper choice, sizing, or framing options before ordering. Get in touch to arrange a local order.
Digital downloads
Digital files are available immediately after purchase. A download link will be sent to your email and is available for 30 days. If you experience any issues accessing your download, please get in touch and we will resolve it promptly.
Returns and damaged items
Because all prints are produced to order, we do not accept returns or exchanges for change of mind.
If your print arrives damaged or there is a production defect, we will replace it at no cost. Please contact us within 7 days of receiving your order and include a photo of the damage. For digital downloads, refunds are not available once a file has been downloaded. If you have a technical issue accessing your file, please get in touch.
Questions?
For any questions about your order, shipping, or returns, contact us at mail@ffourie.com or via the contact page.